Africa CX Leaders Forum · CXPA Africa
A 100-day readiness programme of reading, live study sessions, self-assessment and full mock exams — designed by African CX practitioners to help serious candidates walk into their CCXP prepared.
This is candidate support, not certification. CXPA remains the awarding body; you continue to apply and sit the CCXP with CXPA directly.
Access is for registered Africa CCXP 100 participants only — use the email address you applied with.
Four working modules, all shared question bank, all organised by the five CCXP competency domains.
Original short articles across all five domains — VOC, journey mapping, KPI design, culture, governance, more.
Week-by-week unlocks, a live session slot, and an end-of-week review quiz drawn from the domain in focus.
Rate yourself on the same Supported / Managed / Developed scale CXPA uses on the application form, retaken to see movement.
Practice mode with instant feedback, and a timed CCXP-style mock exam with a full domain-by-domain breakdown.
01
Insights
Customer Insights & Understanding
02
Strategy
Customer Experience Strategy
03
Metrics
Metrics, Measurement & ROI
04
Design
Experience Design, Implementation & Innovation
05
Culture
Culture & Accountability